Privacy Policy

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Last Updated: 1st February 2025 

Cheech and Tom's Gardens is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our gardening services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, and payment details when you book a service.
• Non-Personal Information: Information about your interactions with our website, such as IP address and browsing behaviour.

We use the information we collect to:

• Provide and manage our gardening services.
• Process payments and send invoices.
• Communicate with you about appointments and special offers.
• Improve our website and customer experience.
• Comply with legal obligations under UK GDPR and the Data Protection Act 2018.

Under UK data protection laws, we must have a lawful basis for processing your personal data. These include:

• Contractual Necessity: When processing is necessary to fulfil a contract with you.
• Legitimate Interests: When processing is in our legitimate business interests and does not override your rights.
• Legal Obligation: When we must process data to comply with a legal obligation.
• Consent: When you have given clear consent for us to process your data.

We do not sell or rent your personal data. However, we may share information with:

• Payment processors to facilitate transactions.
• Service providers who assist in business operations (e.g., scheduling software providers).
• Legal authorities if required by law.

We take reasonable precautions to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no online transmission is 100% secure. We follow industry best practices and comply with UK data protection regulations.

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal exceptions.
• Right to Restriction: Request restriction of processing in certain circumstances.
• Right to Data Portability: Request your data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

Our website may use cookies to enhance user experience and collect analytical data. You can adjust your browser settings to refuse cookies if preferred. For more details, please see our Cookie Policy.

If you have any questions about this Privacy Policy or your personal data, or if you wish to exercise your rights, please contact us at:

cheechandtom@outlook.com 

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF\
Website: www.ico.org.uk\
Telephone: 0303 123 1113

We may update this policy from time to time to reflect changes in regulations or our business practices. Any changes will be posted on our website with the revised date.